Effective date: 01/02/2026

This Return Policy governs returns and exchanges for products purchased via the Site.

1. Eligibility for returns

  • Non-customized items: Eligible for return within [7] days of delivery. Returns must be unworn, undamaged, and in original packaging with certificates and tags intact.
  • Customized / engraved / monogrammed items: Non-returnable unless defective or delivered incorrectly.
  • Gifts: Gifted items may be returned per the same eligibility if presented with valid proof of purchase.

2. Initiating a return

  • To initiate a return, contact returns@pitambararoyalheritage.com  with your order number and reason. We will provide return instructions and the authorised return address. Returns not authorised by us may not be accepted.

3. Condition of returned items

Items must be returned in original, unused condition with all certificates, boxes and documentation. We reserve the right to refuse return if items show signs of wear, damage, or missing authenticity documentation.

4. Return shipping costs

  • If the return is due to our error (defective, wrong item), we will cover return shipping costs.
  • For change-of-mind returns, return shipping costs may be borne by the customer. For high-value jewellery, we recommend insured, trackable return shipments; we may require proof of insured shipping.

5. Refund or exchange

  • Once we receive and inspect the returned item, we will process the refund or exchange. Refunds are typically issued to the original payment method within 7–14 business days after inspection.
  • Exchanges depend on stock availability.

 

6. Inspection and authentication

Returned jewellery will be inspected by our quality team. We may re-assess stones, metal weight, and certificates; if an item fails inspection (e.g., altered, resized without permission, or damaged), we may refuse refund and return the item to you.

7. Warranty and repairs

  • Manufacturer/brand warranty details (if any) will be stated with the product. We offer repair services for jewellery items; terms and costs will be provided on request.

8. Dispute resolution

Any disputes regarding returns will be handled in accordance with applicable consumer protection laws and the dispute resolution clause in the Terms of Use.

9. Contact                                                                                      

For returns: returns@pitambararoyalheritage.com  or postal address: Cokarma, G-5, Next To EIPL, Kokapet, Gandipet, K.V.Rangareddy, Rajendra Nagar, Telangana, India, 500075

Final notes & compliance sources

  • We follow GDPR principles for EU residents and reference GDPR practical guidance (data subject rights, transparency, lawful bases). For details see official guidance. (ICO)
  • For payment security, we integrate with PCI DSS-compliant payment processors and follow PCI guidance (PCI DSS v4.x). See PCI Security Standards Council resources. (PCI Security Standards Council)
  • For India specific data protection, we reference the Digital Personal Data Protection Act (DPDP Act, 2023) and the emerging DPDP Rules (operational rules published Nov 2025). Please update operational processes as DPDP guidance and local regulator notices evolve. (DLA Piper Data Protection)
  • For e-commerce consumer rules and platform self-governance, we follow Indian e-commerce principles and best practice guidance for transparent returns and clear product information. (MEDIANAMA)

Important next steps (recommended)

  1. Insert actual contact emails (support / dpo / returns) and phone numbers.
  2. Decide and confirm the Return window (recommended 7–10 days for jewellery) and whether certain categories (e.g., high-jewellery, bridal sets) are excluded. We left the return period bracketed so you can choose.
  3. Consult with an IP / corporate lawyer to confirm jurisdictional clauses and to localize the policies for specific markets (EU, UK, India) if you plan to sell internationally.
  4. Publish the policies on dedicated pages, add links in the footer, and display highlights (return window, contact, cancellation window) on product and checkout pages.
  5. Ensure integrations with payment gateways are documented and that the gateway is PCI DSS compliant; obtain an AOC/ROC if you process payment data directly or keep cardholders’ data.