Return Policy

Effective date: 01/06/2026

This Return Policy governs returns and exchanges for products purchased via the Site.

1. Eligibility for returns

  • Non-customized items: Eligible for return within 7 days of delivery. Returns must be unworn, undamaged, and in original packaging with certificates and tags intact.
  • Customized / engraved / monogrammed items: Non-returnable unless defective or delivered incorrectly.
  • Gifts: Gifted items may be returned as per the same eligibility if presented with valid proof of purchase.

2. Initiating a return

To initiate a return, contact returns@pitambararoyalheritage.com with your order number and reason. We will provide return instructions and the authorised return address. Returns not authorised by us may not be accepted.

3. Condition of returned items

Items must be returned in original, unused condition with all certificates, boxes and documentation. We reserve the right to refuse return if items show signs of wear, damage, or missing authenticity documentation.

4. Return shipping costs

  • If the return is due to our error (defective, wrong item), we will cover return shipping costs.
  • For change-of-mind returns, return shipping costs may be borne by the customer. For high-value jewellery, we recommend insured, trackable return shipments; we may require proof of insured shipping.

5. Refund or exchange

  • Once we receive and inspect the returned item, we will process the refund or exchange. Refunds are typically issued to the original payment method within 7–14 business days after inspection.
  • Exchanges depend on stock availability.

6. Inspection and authentication

Returned jewellery will be inspected by our quality team. We may re-assess stones, metal weight, and certificates; if an item fails inspection (e.g., altered, resized without permission, or damaged), we may refuse refund and return the item to you.

7. Warranty and repairs

Manufacturer/brand warranty details (if any) will be stated with the product. We offer repair services for jewellery items; terms and costs will be provided on request.

8. Dispute resolution

Any disputes regarding returns will be handled in accordance with applicable consumer protection laws and the dispute resolution clause in the Terms of Use.

9. Contact

For returns: returns@pitambararoyalheritage.com or postal address: Cokarma, G-5, Next To EIPL, Kokapet, Gandipet, K.V.Rangareddy, Rajendra Nagar, Telangana, India, 500075