Effective Date: [01/06/2026] 

Welcome to Pitambara Royal Heritage Gems & Jewellery Pvt. Ltd. 

At Pitambara Jewellery, every creation is crafted with exceptional care and attention to detail. We understand that your purchase represents not only value but also trust. This Shipping Policy explains how we process, package, ship, and deliver your orders worldwide. 

1. Company Information 

Pitambara Royal Heritage Gems & Jewellery Pvt. Ltd. 

Registered Office 

Cokarma, G-5, Next To EIPL, 
Kokapet, Gandipet, 
K.V. Rangareddy, Rajendra Nagar, 
Telangana, India – 500075 

Email: support@pitambarajewellery.com  

2. Global Shipping 

Pitambara Jewellery proudly delivers to customers across India and selected international destinations. We continuously expand our shipping network to provide secure and reliable worldwide delivery. International shipping availability may vary depending on: 

• Destination country 

• Customs regulations 

• Import restrictions 

• Courier service availability 

• Applicable trade regulations 

If shipping is unavailable to your location, our Customer Support team will assist you with available alternatives. 

3. Order Processing Time 

Each order undergoes several stages before dispatch. 

These include: 

• Order verification 

• Payment confirmation 

• Product quality inspection 

• Packaging 

• Documentation 

• Dispatch preparation 

Estimated processing time: 

Ready-to-Ship Products  

Typically dispatched within 2–5 business days after successful payment confirmation. 

Made-to-Order / Customized Jewellery 

Depending upon design complexity, dispatch may require 7–21 business days. 

Estimated production timelines will be communicated during purchase whenever applicable. 

4. Delivery Time 

Delivery timelines vary depending on destination, customs clearance, and courier services. 

Within India 

Estimated delivery: 

7-10 business days 

International Deliveries 

Estimated delivery: 

10–15 business days 

Please note that customs inspections or local regulations may occasionally extend delivery timelines beyond our control. Delivery estimates are indicative only and should not be interpreted as guaranteed delivery commitments. 

5. Shipping Charges 

Shipping charges are calculated during checkout based on factors including: 

• Delivery destination 

• Product weight 

• Package dimensions 

• Shipping method selected 

• Applicable insurance 

• Customs documentation requirements 

Promotional offers providing complimentary shipping may be available periodically. 

6. Secure Packaging 

Every Pitambara Jewellery order is packaged with utmost care to ensure product safety during transit. Packaging may include: 

• Premium branded jewellery box 

• Protective outer packaging 

• Tamper-evident sealing (where applicable) 

• Product documentation 

• Invoice 

• Care instructions 

• Authentication documents (where applicable) 

Our packaging is designed to minimize transit risks while delivering an exceptional unboxing experience. 

7. Shipment Tracking 

Once your order has been dispatched, you will receive: 

• Shipping confirmation email 

• Courier tracking number 

• Tracking link (where available) 

Customers can monitor shipment progress directly through the courier partner’s tracking system. 

8. Customs, Duties & Import Taxes 

International shipments may be subject to: 

• Customs duties 

• Import taxes 

• VAT/GST 

• Clearance fees 

• Other government charges 

These charges are determined by the destination country’s customs authorities. Unless explicitly stated otherwise during checkout, such charges are the responsibility of the customer. Pitambara Jewellery has no control over customs assessments or import regulations in individual countries. Customers are advised to review applicable import regulations before placing an international order. 

9. Delivery Address 

Customers are responsible for providing complete and accurate delivery information. 

Please verify: 

• Recipient name 

• House / Building number 

• Street 

• Landmark 

• City 

• State 

• Postal Code 

• Country 

• Contact number 

Incorrect or incomplete shipping information may result in delivery delays, additional shipping charges, or returned shipments. 

10. Failed Delivery Attempts 

If delivery cannot be completed because: 

• Recipient is unavailable 

• Address is incorrect 

• Customer refuses delivery 

• Customs documentation is not completed 

the courier may: 

• Attempt re-delivery 

• Hold the shipment temporarily 

• Return the shipment to origin 

Additional shipping costs resulting from re-delivery or return shipments may be payable by the customer unless the issue arose due to our error. 

11. Delivery Verification 

For security purposes, deliveries may require: 

• Recipient signature 

• Identity verification 

• One-Time Password (OTP), where supported by the courier 

• Government-issued identification for high-value shipments, where legally required 

These measures help protect customers against unauthorized deliveries. 

12. Inspection Upon Delivery 

Customers are requested to inspect their package immediately upon delivery. 

If the package appears: 

• Tampered 

• Damaged 

• Opened 

• Broken 

please: 

• Photograph the package before opening 

• Inform the courier representative where possible 

• Contact Pitambara Jewellery within 24 hours of delivery 

Prompt reporting enables us to investigate with the courier partner effectively. 

13. Lost or Delayed Shipments 

If your shipment is significantly delayed or appears lost during transit, please contact our Customer Support team with: 

• Order number 

• Tracking number 

• Contact information 

We will coordinate with the logistics partner to investigate the shipment and keep you informed throughout the process. 

14. Insurance 

Certain shipments, particularly high-value jewellery, may be shipped with transit insurance through our logistics partners. Insurance coverage, where applicable, is subject to the terms and conditions of the shipping provider. 

15. Force Majeure 

Delivery schedules may be affected by circumstances beyond our reasonable control, including but not limited to: 

• Natural disasters 

• Floods 

• Earthquakes 

• Pandemics 

• Government restrictions 

• Political unrest 

• Customs delays 

• Transportation disruptions 

• Strikes 

• Severe weather conditions 

In such situations, delivery timelines may be extended without liability. 

16. Shipping Restrictions 

Certain products may be subject to shipping restrictions due to: 

• International trade regulations 

• Precious metal restrictions 

• Customs policies 

• Export controls 

• Local laws 

Pitambara Jewellery reserves the right to decline shipments where legal or regulatory restrictions apply. 

17. Data Privacy During Shipping 

To fulfill your order, we share only the information necessary for delivery with trusted logistics and courier partners, such as your name, shipping address, and contact details. We do not share payment card information with shipping providers. Personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including GDPR principles for international customers and India’s Digital Personal Data Protection framework, where applicable. 

18. Payment Security 

All online payments are processed through secure third-party payment gateways. Pitambara Jewellery does not store customers’ complete payment card details on its own systems. Payment processing is expected to follow applicable PCI DSS security requirements through the payment service providers we integrate with.  

19. Customer Support 

For any shipping-related queries, please contact: 

Pitambara Royal Heritage Gems & Jewellery Pvt. Ltd. 

📧 Email: support@pitambarajewellery.com 

Address: 

Cokarma, G-5, Next To EIPL, 
Kokapet, Gandipet, 
K.V. Rangareddy, Rajendra Nagar, 
Telangana, India – 500075 

Our Customer Support team will make every reasonable effort to assist you promptly. 

20. Policy Updates 

Pitambara Jewellery reserves the right to modify this Shipping Policy at any time to reflect changes in business operations, logistics practices, legal requirements, or international shipping regulations. 

The latest version will always be published on our website with the revised effective date.